When setting up case assignment rules, which entities can cases be assigned to? (Select 2)

When setting up case assignment rules, which entities can cases be assigned to? (Select 2)

• A. Queue
• B. User
• C. Case Team
• D. Contact

Answer: (A)

In the context of case assignment rules in the Financial Services Cloud, cases can be effectively assigned to various entities to streamline case management and ensure they are handled by the appropriate personnel or groups. One valid entity for case assignment is a queue. When cases are assigned to a queue, they are placed in a centralized location where they can be accessed and reviewed by multiple users. This approach allows teams to collaboratively work on cases, prioritizing them based on urgency or availability. Assigning cases to queues helps ensure that no cases fall through the cracks and that they are managed efficiently. Another valid entity for case assignment is individual users. When cases are assigned to specific users, it ensures accountability as each user is responsible for resolving the cases assigned to them. This setup is beneficial in environments where specific staff members have the expertise or capacity to handle certain types of cases. By directly assigning cases to users, organizations can track performance and manage workloads more effectively. The other options, such as case teams and contacts, do not function as primary entities for direct case assignment under standard configuration. Case teams, while they facilitate collaboration on cases, are not the direct recipients of case assignments; rather, they consist of members that can work on a case once it is assigned. Contacts are related

In the context of case assignment rules in the Financial Services Cloud, cases can be effectively assigned to various entities to streamline case management and ensure they are handled by the appropriate personnel or groups.

One valid entity for case assignment is a queue. When cases are assigned to a queue, they are placed in a centralized location where they can be accessed and reviewed by multiple users. This approach allows teams to collaboratively work on cases, prioritizing them based on urgency or availability. Assigning cases to queues helps ensure that no cases fall through the cracks and that they are managed efficiently.

Another valid entity for case assignment is individual users. When cases are assigned to specific users, it ensures accountability as each user is responsible for resolving the cases assigned to them. This setup is beneficial in environments where specific staff members have the expertise or capacity to handle certain types of cases. By directly assigning cases to users, organizations can track performance and manage workloads more effectively.

The other options, such as case teams and contacts, do not function as primary entities for direct case assignment under standard configuration. Case teams, while they facilitate collaboration on cases, are not the direct recipients of case assignments; rather, they consist of members that can work on a case once it is assigned. Contacts are related