What actions can a system administrator take to help a user who is locked out after multiple login attempts?

What actions can a system administrator take to help a user who is locked out after multiple login attempts?

• A. Click reset password on the user's record detail page
• B. Send an email to the user containing the user's password
• C. Log in as the user and enter a new password
• D. Click unlock on the user's record detail page

Answer: (A)

The action of clicking reset password on the user's record detail page is beneficial as it allows the system administrator to initiate a password reset process securely. This action sends a verification link to the user's registered email, enabling them to set a new password without the risk of exposing sensitive information. By using this method, the administrator ensures that the user can regain access to their account without compromising security protocols, which is a fundamental aspect of maintaining a secure system. This choice aligns with best practice security measures where sensitive information, such as passwords, should never be directly shared or visible to others, including administrators. In contrast, other options may pose security risks or violate data protection policies, making them less appropriate. For instance, sending an email with the user's password undermines the security of that password and goes against standard practices for password management. Logging in as the user could also lead to potential breaches of privacy and unauthorized access. Clicking unlock may help but does not address the underlying issue of the user needing a new password. Therefore, resetting the password through the designated procedure is the most effective and secure method to assist the locked-out user.

The action of clicking reset password on the user's record detail page is beneficial as it allows the system administrator to initiate a password reset process securely. This action sends a verification link to the user's registered email, enabling them to set a new password without the risk of exposing sensitive information.

By using this method, the administrator ensures that the user can regain access to their account without compromising security protocols, which is a fundamental aspect of maintaining a secure system. This choice aligns with best practice security measures where sensitive information, such as passwords, should never be directly shared or visible to others, including administrators.

In contrast, other options may pose security risks or violate data protection policies, making them less appropriate. For instance, sending an email with the user's password undermines the security of that password and goes against standard practices for password management. Logging in as the user could also lead to potential breaches of privacy and unauthorized access. Clicking unlock may help but does not address the underlying issue of the user needing a new password. Therefore, resetting the password through the designated procedure is the most effective and secure method to assist the locked-out user.